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Field Application Scientist

Career

Field Application Scientist

Your Exciting Role

Coordinate new installations, including facility inspections and instrument validation/calibration.
Provide expert guidance on lab and experimental design, workflow best practices, data storage, and analysis.
Conduct on-site training for customers on qPCR, Next-Generation Sequencing, library preparation, and related products.
Troubleshoot and resolve customer complaints related to biochemistry, assay design, software, and instruments, escalating issues as needed.
Communicate technical product updates to customers and sales teams to drive success and ensure satisfaction.
Partner with various teams to develop and execute strategic plans for acquiring new business and expanding current customer relationships through consulting, presentations, and workshops.
Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
Communicate essential technical product updates to customers and sale counterparts to drive customer success.

Ideally, You Would Have

Has Master's or Bachelor's degree of Science in Biology, Molecular Biology, Chemistry, Chemical/Industrial Engineering, or other related major.
Has a minimum of 2 (two) years experience in the biotech industry.
Prior field experience supporting customers in a highly technical field is helpful.
Knowledge of genomics, sequencing applications, and methods that are applicable to the company's technology.
Capacity to interact with principal investigator-level scientists, bioinformaticians, and laboratory personnel.
Proficient with general lab best practices and common Molecular Biology techniques.
Ability to organize and align stakeholders to overcome issues.
Ability to influence without authority.
Good computer skills, experience with Microsoft Office also laboratory systems.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
Willing to travel across and outside Indonesia and able to work with the team.
Thorough, nimble, and able to complete the report within the scheduled time.